(c) S.T.E.P.S. Publishing

1. TROUBLESHOOTING OVERVIEW 1

1.1 AIMS 1

1.2 TROUBLESHOOTING RESOURCES 2

1.3 TROUBLESHOOTING METHODS 3

1.4 PROBLEM SOLVING OUTLINE 3

1.41 Isolating the Problem 3

1.42 Does it Work in other Machines? 4

1.43 Develop an Action Plan 4

2. TROUBLESHOOTING TOOLS 6

2.1 AIMS 6

2.2 WINDOWS NT TOOLS 7

2.3 WINDOWS NT RESOURCE KIT TOOLS 8

3. INSTALLATION PROBLEMS 10

3.1 AIMS 10

3.2 TROUBLESHOOTING: CHARACTER-BASED TO GUI-BASED MODE SETUP FAILURES 19

3.3 GUI-BASED SETUP TO FIRST BOOT ISSUES 27

3.4 DUAL BOOT PROBLEMS 31

4. FILE PROBLEMS 35

4.1 AIMS 35

5. DISK PROBLEMS 44

5.1 AIMS 44

6. MEMORY PROBLEMS 54

6.1 AIMS 54

7. PRINTER PROBLEMS 58

7.1 AIMS 58

7.2 GENERAL PRINTING PROBLEMS 68

8. NETWORKING PROBLEMS 69

8.1 AIMS 69

8.2 TCP/IP PROBLEMS 78

8.3 REMOTE ACCESS SERVER PROBLEMS 93

8.4 DOMAIN PROBLEMS 95

8.5 CONNECTIVITY PROBLEMS (OPTIONAL) 97

9. PERFORMANCE PROBLEMS 98

9.1 AIMS 98

9.2 IDENTIFYING BOTTLENECKS 102

9.21 Disk Bottlenecks 103

9.22 Network Bottlenecks 104

9.23 CPU Bottlenecks 106

9.24 Memory Bottlenecks 107

10. HARDWARE PROBLEMS 108

10.1 AIMS 108

11. DISPLAY PROBLEMS 112

11.1 AIMS 112

12. MISCELLANEOUS 117

12.1 AIMS 117

13. LIST OF RESOURCES 123

13.1 AIMS 123

13.2 MICROSOFT TECHNET 124

13.3 WINDOWS NT MAILING LISTS 124

13.4 FURTHER READING 127